Shipping policy

Made to order. Every item is printed (or knitted) for you by our production partner after you order, so it doesn't ship the same day.
Estimated delivery: each product page shows the estimated delivery time from our print partner. These are estimates, not guarantees. Knitted sweaters take longer, because they're knitted to order.
Holidays: product pages also show the date we recommend ordering by, with room to spare for the holiday rush.
Tracking: you'll get an email with your tracking link when your order ships.
Shipping cost: shown at checkout. Free standard shipping on US orders of $75 or more (the order subtotal; applied automatically at checkout). Express shipping isn't included, and neither are our real knit sweaters (they ship from our knitting partner).
Long delays: if your order can't ship within 30 days, we'll email you and you can cancel for a full refund.

Lost in transit: if it hasn't arrived, email us within 14 days after its latest estimated delivery date and we'll replace it free once the carrier confirms it's lost.
Marked delivered but you can't find it: please check with your neighbors and the carrier first. Once tracking shows it delivered, it's out of our hands.
Address typos: please double-check your address. If a package comes back because the address was wrong, we can reship it, but the new shipping cost is yours.

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